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Food Counter Attendant

Dutton Group

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Food Counter Attendant

Dutton Group

,
 
Number Of Vacancies: 10
 

The Food Counter Attendant is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service. 

Hospitality & Guest Service

  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate 
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests 
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant 
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of  health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

About Dutton Group

En 1964, le tout premier restaurant Tim Hortons® a ouvert ses portes, et depuis, les Canadiens savourent le célèbre café Original Blend, les Double-Double™, les beignets et les Timbits® qui ont fait la renommée de Tim Hortons.

Au fil des ans, Tim Hortons a conquis le cœur et les papilles des Canadiens. Bien plus qu’un café et une boulangerie, Tim Hortons fait partie intégrante du tissu social canadien et est un symbole de fierté pour notre pays et ses valeurs.

Nous avons toujours entretenu un lien profond avec nos communautés. Notre équipe se soucie sincèrement des gens que nous servons, et nous sommes fiers de soutenir des organismes locaux à but non lucratif grâce à nos campagnes Sourire de biscuit ainsi qu’à nos programmes phares comme Timbits® Sports et les Camps de la Fondation Tim Hortons.

L’opportunité, la flexibilité et de nouveaux défis chaque jour ne sont que quelques-unes des raisons pour lesquelles vous serez heureux d’avoir rejoint notre équipe.

Travailler chez Tim Hortons, c’est se sentir comme chez soi. C’est un environnement amusant et flexible où les clients sont vos voisins, vos collègues deviennent vos amis et où de simples gestes laissent une impression durable.

Nous serions ravis que vous vous joigniez à notre équipe, car ce sont les gens qui font de Tims, Tims. Et nous cherchons des personnes comme vous !